Harvard Business Review Analytic
Services report: The Service
Management Advantage

Transform your IT department into a strategic force with insights from global IT decision-makers. This exclusive report explores how CIOs can unlock the full potential of IT by reimagining IT service management practices to drive value and innovation.

Key Takeaways:

  • Actionable strategies to navigate IT complexity amid digital transformation
  • A roadmap for CIOs to transition IT from a maintenance role to an innovation enabler
  • Insights on leveraging ITSM at the intersection of AI, culture, and technology

Learn from the experiences of 225 IT leaders worldwide. Start 2025 with a strategic edge in service management.

Download the report

Download the report

    fershworks

    About Freshworks Inc.

    Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X

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