Harvard Business Review Analytic
Services report: The Service
Management Advantage

CIOs, tap into service management in a whole new way

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Get expert insights from global IT decision-makers on how their IT departments provide services to their organization. The report explores how CIOs can position themselves as a strategic force and optimize the value of IT by refining their IT service management practices. 

Read the report for:

  • Actionable tips for navigating IT complexity in digital transformation
  • How CIOs can shift IT from a maintenance mission to an innovation agenda
  • The value of ITSM at the intersection of AI, culture, and technology

The report explores insights from 225 global IT decision-makers and offers strategies to help IT leaders move from a maintenance mission to an innovation agenda.

Report reveals:

  • 80% agree that improving ITSM at their organization would raise employee satisfaction
  • 68% say their organization has a high level of IT complexity
  • 62% think their organization could propel digital transformation by reducing ITSM complexity

Download the report

Download the report

    fershworks

    About Freshworks Inc.

    Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X

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