Transforming the workplace with people-first IT and intelligent automation
In 2023, generative AI took center stage, promising to boost productivity and elevate customer service. In fact, a staggering 70% of organizations were in exploratory mode with generative AI last year. As we look ahead to 2024, AI is proving to be a reality that can’t be ignored. But it’s not the only thing impacting the future of customer service. The other high priority is multichannel engagement.
Join this webinar to learn more about the Top 5 customer service priorities in 2024.
What you’ll learn in this webinar:
- Gen AI through the lens of a Freshworks customer
- Delivering personalized customer service at scale
- Unlocking greater agent productivity with a generative AI-driven assistant
- Real world success stories
Meet our speakers:
- Nathan Mazellan, Vice President of Support, Slingshot edu
- Dom Nicastro, Managing Editor, Simpler Media Group
- Jenny Petersen, Senior Director, Product Management, Freshworks
Register now!
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About Freshworks Inc.
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X
