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Freshworks Customer
Service Benchmark
Report 2024

Customer_Service_Benchmark_Report_2024

Customer service leaders seek scalable solutions that offer positive ROI, rapid impact, and easy implementation. Just as important, they are turning to AI-powered tools to personalize engagement, boost team productivity, and generate valuable business insights.

Ready to unlock the secrets of world-class customer service?

The Freshworks Customer Service Benchmark Report 2024 offers key insights into the evolving landscape of customer service, driven by the latest advancements in AI-powered solutions.

This report leverages extensive data from various industries, providing benchmarks that enable service leaders to enhance performance, streamline operations, and deliver exceptional customer experiences.

Key Highlights:

  • – AI-Powered Support: Discover how AI tools like Freddy Copilot have improved key metrics such as first response time, resolution time, and customer satisfaction (CSAT) across diverse industries.
  • – Regional and Industry Trends: Explore the most adopted communication channels across different regions and industries, highlighting the shift towards mobile-first and omnichannel strategies.
  • – Actionable Benchmarks: Gain access to performance benchmarks that distinguish top-performing organizations, offering a clear roadmap to elevate your customer service strategy.

Download the report

Download the report

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    About Freshworks Inc.

    Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X

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