REPORT
What’s in the report
LESS IS MORE
IT pros prioritize efficiency
- IT pros only use a fraction of the software they currently manage
- Productivity could soar by trimming software usage
- Efficiency is a key criterion in assessing software value
WHAT’S WORKING
AI leads the way
- IIT pros turn to AI to boost productivity
- Senior IT staff lead in AI adoption and support
- Younger generations play a pivotal role in AI adoption
The Freshworks take
“Smart, simplified technology, paired with the power of AI, will do more to drive productivity and efficiency than legacy software has done in decades. IT leaders who embrace automation and technological agility to reduce complexity will be the ones whose teams come out ahead.”
