AI + ITSM: A guide to making IT work smarter, faster, and more efficiently

IT leaders are grappling with complex environments, rising user expectations, and the pressure to resolve issues faster. Generative AI is proving to be a game-changer—empowering IT teams with advanced analytics, automation, and adaptive learning.

What You’ll Learn:

How generative AI can transform workplace experiences
Practical applications and real-world examples to navigate AI challenges
Key metrics and strategies to seamlessly integrate AI into your ITSM processes

Maximise efficiency and enhance IT operations with actionable insights.

AI is reinventing the way we work. Here are some real results:

95 %

of IT professionals see the benefits of using generative AI to get work done*

57 %

faster ticket resolution by agents leveraging AI-powered bots^

46 %

ticket deflection rate with AI-powered virtual agents^

46 %

ticket deflection rate with AI-powered virtual agents^

*Freshworks State of Workplace Technology Report 2023
^Freshservice ITSM Benchmark Report 2023

Future-proof your ITSM with AI

By clicking "DOWNLOAD GUIDE", I understand that Freshworks will process my personal information in accordance with its Privacy Notice and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time.

This magazine takes you directly into the future!