We’ve got the definitive guide for turning AI hype into IT reality
AI mastery for ITSM success
Dive into how you can leverage AI to make your IT service management service smarter, faster, and more efficient. You’ll learn how to:
- Unlock the power of generative AI to enhance workplace experiences
- Navigate AI challenges with practical applications and real-world examples
- Establish KPIs and strategies for seamless AI integration in your enterprise
AI is reinventing the way we work. Here are some real results:
95 %
of IT professionals see the benefits of using generative AI to get work done*
57 %
faster ticket resolution by agents leveraging AI-powered bots^
46 %
ticket deflection rate with AI-powered virtual agents^
46 %
ticket deflection rate with AI-powered virtual agents^
*Freshworks State of Workplace Technology Report 2023
^Freshservice ITSM Benchmark Report 2023