Freshservice Service Management Benchmark Report 2024
Effective IT Service Management (ITSM) ensures business success and operational efficiency in today’s rapidly evolving digital landscape. This report offers a deep dive into the key performance indicators (KPIs) that define world-class ITSM. Based on data from over 9,400 organizations across 100+ countries, this report provides actionable insights and benchmarks to help you enhance your IT operations, improve service delivery, and leverage the latest in generative AI technology.
Inside This Report, You’ll Find How To:
- Achieve a significant reduction in resolution times with efficient workflow automation.
- Transform your self-service and assistance capabilities, driving down response times and improving ticket resolutions.
- Leverage platforms like Microsoft Teams and Slack for quicker issue resolution and improved team collaboration.
- Deliver consistent, high-quality support across multiple channels to keep your employees engaged and satisfied.
- Measure your ITSM performance against global and industry standards to identify areas for improvement and innovation.
Download the report
Download the report
About Freshworks Inc.
At Freshworks, we specialize in creating revolutionary software solutions that simplify and enhance IT, customer support, and sales processes. Our AI-powered tools are designed with the user in mind, offering intuitive interfaces and powerful capabilities that empower teams to achieve more. As a trusted partner for over 65,000 organizations globally, Freshworks is dedicated to delivering innovative solutions that drive business success in the digital age.
