RAPPORT
Van AI tot automatisering: we hebben gekeken naar wat IT-leiders goed doen en hoe u uw prestaties daaraan kunt afmeten
* Het rapport is in het Engels
WAT STAAT ERIN?
Het Benchmarkrapport voor IT-servicemanagement 2024 van Freshservice onthult de specifieke trends in de sector die u nodig hebt om de efficiëntie en effectiviteit van uw dienstverlening te meten, waaronder:
WIST U DAT?
kortere gemiddelde afhandelingstijd met geautomatiseerde workflows
van de tickets afgehandeld bij gebruik van selfservice met generatieve AI
snellere oplossing van tickets met behulp van samenwerkingstools
snellere oplossing van tickets met behulp van samenwerkingstools
verbetering in respons van agents met slimme assistentie van generatieve AI
“Het verbeteren van de werknemerservaring blijft een cruciaal aandachtspunt voor IT-leiders wereldwijd. De implementatie en introductie van de mogelijkheden van generatieve AI, waaronder opties voor selfservice en hulpmiddelen voor agents, zijn een belangrijke kans om de manier waarop werknemers hun ITSM-oplossing gebruiken te verrijken, en stellen daarmee een nieuwe norm voor operationele excellentie binnen IT-diensten.
Prasad Ramakrishnan, CIO, Freshworks.
But here’s the deal, pre-book ‘Alerting Digital Consciousness’ now, and as soon as it’s live, we’ll send it straight to your inbox.
This magazine is all about how the metaverse is blending the physical with the digital, shaking up business, entertainment, and even how we live day-to-day. From Apple to Meta, the big players are already in and now’s your chance to get ahead of the curve.
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