Freshworks

RAPPORT

7 KPI's van een toonaangevend ITSM

Benchmarkrapport voor Freshservice
sevicemanagement 2024

7 KPIs of world-class ITSM

WAT STAAT ERIN?

Wat zorgt ervoor dat servicemanagement ook echt werkt?

Het Benchmarkrapport voor IT-servicemanagement 2024 van Freshservice onthult de specifieke trends in de sector die u nodig hebt om de efficiëntie en effectiviteit van uw dienstverlening te meten, waaronder:

  • De impact van generatieve AI op ITSM-prestaties
  • Hoe u met workflowautomatisering operationele excellentie kunt bereiken
  • De meest effectieve kanalen om naadloze ondersteuning te leveren

Hoe goed doet u het?

Was braucht ein gutes Servicemanagement?

WIST U DAT?

Belangrijke conclusies uit 14 sectoren in meer dan 100 landen en meer dan 9000 organisaties

26,63 %

kortere gemiddelde afhandelingstijd met geautomatiseerde workflows

53 %

van de tickets afgehandeld bij gebruik van selfservice met generatieve AI

45 %

snellere oplossing van tickets met behulp van samenwerkingstools

45 %

snellere oplossing van tickets met behulp van samenwerkingstools

26,55 %

verbetering in respons van agents met slimme assistentie van generatieve AI

Klaar om de belangrijkste cijfers voor IT-succes te ontdekken?

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