BERICHT
Von Automatisierung bis KI: Wir haben untersucht, was führende IT-Unternehmen richtig machen und wie Sie Ihre Leistung am besten messen können.
*Der Bericht ist in englischer Sprache verfügbar.
DAS ERWARTET SIE
Im Freshservice Benchmark-Bericht IT-Servicemanagement 2024 werden wichtige Branchentrends vorgestellt, die Sie in Sachen Effizienz und Effektivität kennen sollten. Hier eine Auswahl:
NEUE EINBLICKE
kürzere durchschnittliche Bearbeitungsdauer dank Automatisierung
aller Anfragen werden durch KI und SB beantwortet
schnellere Bearbeitung dank reibungsloser Zusammenarbeit
schnellere Bearbeitung dank reibungsloser Zusammenarbeit
schnellere Antworten dank KI-Assistenten
„Das Mitarbeitererlebnis bleibt einer der wichtigsten Schwerpunkte in der IT. Die Einführung von generativer KI, SB-Angeboten und hilfreichen Assistenten eröffnet ungeahnte Möglichkeiten für die Arbeit mit ITSM-Programmen und ist der neue Standard in Sachen operativer IT-Exzellenz.“
Prasad Ramakrishnan, CIO bei Freshworks
But here’s the deal, pre-book ‘Alerting Digital Consciousness’ now, and as soon as it’s live, we’ll send it straight to your inbox.
This magazine is all about how the metaverse is blending the physical with the digital, shaking up business, entertainment, and even how we live day-to-day. From Apple to Meta, the big players are already in and now’s your chance to get ahead of the curve.
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