2025 Industry Report – Generative
AI & The Transformation of
Operational Excellence
(OPEX)

The 2025 Industry Report on Generative AI & The Transformation of Operational Excellence dives into how Generative AI is reshaping operational processes, driving efficiency, and reducing costs across industries. This report highlights key success factors, case studies from leading companies, and the emerging trends that are redefining operational excellence in sectors like finance, healthcare, retail, gaming, and customer service.

In this comprehensive report, you’ll discover how organizations are leveraging Generative AI to automate processes, enhance decision-making, and scale AI initiatives beyond initial pilot projects.

In the “Generative AI & The Transformation of Operational Excellence” report, you’ll explore: 

  • How Generative AI is driving transformation by improving automation, compliance, and decision-making.
  • The evolution of operational excellence (OPEX) from traditional methods to AI-powered solutions.
  • Key success factors for adopting AI in OPEX, including data governance, workforce upskilling, and infrastructure needs.
  • Industry case studies from Walmart, Electronic Arts, Lenovo, and others showcasing AI in action.
  • Emerging trends like predictive operations, intelligent automation, and hyper-personalized customer engagement.

Download the report today and understand how Generative AI can transform your operational excellence strategy. 

Download the report

Download the report

    About EdgeVerve

    At EdgeVerve, we enable businesses to thrive in a connected world through AI-driven digital platforms that enhance efficiency, unlock growth, and drive innovation. With automation, data intelligence, and seamless enterprise integration at the core, our solutions help organizations reimagine processes, optimize operations, and build a smarter, more connected future—securely and at scale.

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